ev777's Privacy Policy

We may collect various types of information during registration and use of the ev777 platform. This information is divided into two main categories.

1.1 Information You Provide Directly

When you create an account on ev777, log in, carry out transactions, or contact our support team, you directly provide the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

Certain technical information is collected automatically while you browse our website:

• IP address and device information
• Browser type, version, and language settings
• Operating system type
• Date, time, and duration of website visits
• List of pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and details of gaming activity

ev777 uses your information only for legitimate and specific purposes. The main reasons for our use of information are described in detail below:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Ensuring login security and authentication
• Processing deposits and withdrawals
• Providing gaming services and bonus offers
• Tracking VIP program progress

2.2 Security and Legal Compliance

• Detecting and preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
• Preventing minors from accessing the platform (age verification for 21+)
• Enforcing responsible gaming policies
• Fulfilling applicable legal obligations

2.3 Communication and Customer Support

• Responding to your inquiries and complaints
• Sending important account notifications
• Sending transaction confirmations and receipts
• Informing you about changes to our services

2.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Research for developing new games and services
• Testing and optimizing website performance

ev777 treats your personal information as strictly confidential. We never sell, rent, or commercially transfer your information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We may share limited information with our trusted technology and service partners, which is essential for operating our platform. This includes payment processing services (bKash, Nagad, Rocket, Upay, and bank partners), gaming software providers, and data storage and server management companies. All such partners are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• In response to a court order or a lawful request from a government authority
• To a regulatory body as required for anti-money laundering investigations
• To law enforcement agencies in connection with fraud or cybercrime investigations
• To protect the safety of platform users or the general public

3.3 Business Transfers

If there is any change to ev777's business structure (merger, acquisition, or sale of assets), your information may be transferred. In such circumstances, we will notify you in advance and ensure that the new entity maintains the same privacy standards.

ev777 uses cookies and similar technologies to ensure the smooth operation of the website and to improve the user experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions, security verification, and so on.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to analyze website traffic and usage patterns.
• Security Cookies: Help detect fraud and unauthorized access.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, please note that disabling essential cookies may prevent certain important website functions from working correctly, such as maintaining login sessions or completing payment processes.

ev777 has adopted industry-leading technical and administrative security measures to protect your personal information.

5.1 Technical Security

• 256-bit TLS/SSL encryption for all data transmission
• Passwords stored using a strong hashing algorithm (bcrypt)
• A dedicated encryption layer for sensitive payment information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• 24/7 network monitoring

5.2 Administrative Security

• Only authorized personnel can access user information
• Regular privacy training for all staff
• Detailed logs of data access are maintained
• Privacy agreements with third-party partners

5.3 Response to Data Breaches

If a data breach occurs, ev777 will conduct an immediate investigation. If there is any possibility that your information has been put at risk, we will notify you directly as quickly as possible and advise you to take the necessary precautionary steps.

ev777 retains your personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected.

• Active account information: Retained until the account is closed.
• Transaction records: Retained for a minimum of five years in compliance with financial regulations.
• KYC verification documents: Retained for a specified period after account closure in accordance with regulatory requirements.
• Support communications: Kept for up to two years for dispute resolution and quality assurance.
• Analytics data: May be retained in anonymized form.

Once the designated retention period has ended, we securely delete or fully anonymize your information so that it can no longer be linked to you.

As a user of ev777, you have certain important rights over your own information. We respect these rights and are committed to acting on them as quickly as possible.

7.1 Right of Access

You can request a complete list of what information we hold about you at any time. We generally fulfil such requests within 30 business days.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request a correction. Many details can be updated directly by logging into your account; otherwise, contact the support team for assistance.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, information retained to fulfil legal or regulatory obligations may not be able to be deleted.

7.4 Right to Object to Processing

You can object to certain types of data processing, including marketing communications. We will respect your wishes for such requests.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected]. After verifying your identity, we will process your request as quickly as possible.

ev777 is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. The age verification process at the time of registration is mandatory.

If we become aware that a person has created an account by providing false information about their age and is under 21, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child is using our platform, please contact us.

ev777 uses global technology infrastructure, which means your information may be stored or processed on servers located outside Bangladesh. For any such transfer, we ensure that:

• Applicable data protection laws are being complied with
• The receiving party is contractually bound to uphold our privacy standards
• Appropriate encryption is being used for data transmission
• Data is being used only for specified purposes

ev777 reserves the right to change or update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to send a notification to your registered email. Your continued use of the platform after any changes will be considered as acceptance of the updated policy. We therefore advise you to review this policy periodically.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to assist you.

---

For more information about this privacy policy, please visit our Terms and Conditions and Responsible Gaming pages.

For players aged 21 and above only. Gambling carries a risk of addiction.